In November 2004, Ben Norvell joined AMO as the Director of Collector Productivity and was promoted to Vice President, Operations in November 2005.  His major responsibilities have been a constant focus on revenue and client performance through improved file flow, inventory control and performance building activities. Ben is a 39 year industry veteran with many successes in every phase of the industry, to include operations, training, collector performance, skill building and client relations.  In his past and present role, he has assumed an active role to implement positive changes in policies and procedures.  Mr. Novell’s in-depth industry experience includes American Creditors Bureau, Payco and OSI.  Most recently Ben was the Senior Vice President of Operations at OSI Financial Services.  


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