PR - Austin Logistics? CallTech and OnQ Rated ?Avaya Compliant?

Austin Logistics, a leading provider of event based analytic solutions, announced that its CallTech and OnQ solutions are compliant with Proactive Contact System 3.0 solution from Avaya, a leading global provider of business communications applications, systems and services.

Austin Logistics’ CallTech and OnQ are patented software solutions that optimize best-time-to-call scheduling, automate campaign execution, manage intraday strategies, centralize policy management and ensure call rule compliance.  Together, these solutions add real-time control and flexibility to the Avaya Proactive Contact Solution 3.0, providing a new level of intelligence to outbound strategy management.

“We are excited to continue to strengthen our relationship with Avaya,” said Tom Miller, senior vice president, corporate development at Austin Logistics.  “Combining the proven capabilities of Avaya Proactive Contact 3.0 with our CallTech optimized scheduling and OnQ advanced campaign management solutions provides contact centers the real-time flexibility necessary to reach new levels of efficiency and drive results.”   

Austin Logistics is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

As a Platinum member of the program, Austin Logistics is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J.  There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.  Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

“By offering compliance testing to the many innovative companies like Austin Logistics who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya.  “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”