Account Receivable Technologies Selects Hosted Dialer for Added Flexibility and Productivity

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced that receivables firm Account Receivables Technologies increased operational flexibility and agent productivity by transitioning to fully hosted dialing from hardware solutions.

After reviewing several options to enhance consumer contact campaigns, Woodbridge, NJ-based Account Receivable Technologies tapped the unlimited calling capacity of LiveVox to rapidly scale outbound productivity. The hosted delivery model of LiveVox also allowed ART to ramp productivity without capital investment.

“In LiveVox, ART found a solution that enabled us to maximize agent productivity and enhance our already strong record of client service with virtually no capital expenditures,” said Rajesh (Raj) Chhabria, Board Member and Chief Strategy Officer, Account Receivables Technologies. “A tough consumer environment requires agencies to be proactive in their pursuit of new operating models to drive efficiencies. The advanced LiveVox solution has become a crucial component in the way we generate the most value from each portfolio on behalf of our clients.”

The hosted-delivery model of LiveVox enables agencies to scale dialing without the upfront costs and ongoing support and maintenance fees associated with hardware solutions. The unlimited calling capacity of the LiveVox system increases agent talk time by 30% to 50% compared to Limited Line Dialers.

“Forward-looking companies such as ART understand that their operations can no longer afford to settle for the cost and capacity limitations of hardware dialers,” said Louis Summe, Chief Executive Officer, LiveVox. “Credit and collections organizations are now working a greater number of accounts with lower liquidation rates, forcing them to work harder to sustain their business. Our solution, unlike historical dialers, puts us in the strongest position to quickly and cost effectively provision whatever capacity our clients need to handle increased volumes.”

Agent optimization is crucial to the success and profitability of any collection organization. Costing approximately $0.25 to $0.30 per minute, collectors represent by far a call center’s largest line item, regardless of productivity levels.

“Operating capital is precious during a downturn and is only one reason why the industry is increasingly moving beyond the constraints of Limited Line Dialers,” said John McNamara, Chief Marketing Officer, LiveVox.  “Once key decision makers commit to hardware dialers and write the big checks, they have sentenced themselves to 3 to 5 years of living in a sunk cost monopoly. Agencies are then constrained not only by the capital they’ve invested but also because they have limited mobility to expand, contract or upgrade technology, while agents remain sub-optimized due to dialer line starvation.”

About Accounts Receivable Technologies (ART)
Founded in 1993 and headquartered in Woodbridge, NJ, Accounts Receivable Technologies continues to be a leading national provider of accounts receivable management services, including customer service outsourcing, pre-collection, debt collection, and call-center activities. They service a variety of industries, and their clients include Fortune 500 companies, automotive captives, banking and financial institutions, healthcare, and retail credit grantors. For more information, visit www.artechonline.com.

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.