PR - Noble Systems Continues International Growth through APAC Region

 
Noble Systems Corporation, a global leader in innovative contact center technology solutions, announces its continued growth in the international marketplace. Within the past 12 months, Noble Systems has experienced substantial growth in the global market, led by a 30% growth in the Asia-Pacific (APAC) region.

A contributing factor to the company’s significant APAC growth is the rising demand for new customer contact technologies in countries such as Australia, India, and the Philippines. In Australia, the need for the contact center technology has been fueled by recent legislative issues, including Compliance with Do Not Call and other industry regulations. In 2006, Noble Systems partnered with Contact 1-2-1, one of Australia’s leading contact service bureaus, to host the Contact Center Technology Symposium (CCTS) series with Tim Searcy of the American Teleservices Association. The seminar brought the lessons learned from the introduction of Do Not Call laws in the United States to the Australian market. In September 2007, Noble Systems Australia participated in the Australia Teleservices Association’s annual conference, serving on two discussion panels for contact center technology solutions. Noble Systems has also been working to build new relationships in the region, and has developed VAR channels in India and the Philippines.

Based in Atlanta, Georgia, Noble Systems has established an operations and support structure to meet the growing needs of the global contact center automation marketplace with a network of offices to serve the Americas, EMEA, and APAC regions. This infrastructure allows the company, founded in 1989, to offer its clients and prospects around the world enhanced support for its award-winning Noble Solution suite of customer contact center automation and management technology.

“Contact centers around the world all have similar basic needs – to maximize efficiency, drive productivity, and create results, while providing a positive customer experience,” said James K Noble, Jr., founder and President/CEO of Noble Systems. “Our Noble solutions deliver the powerful functionality and flexibility needed to help contact centers meet and exceed their goals, remain in compliance with legislative actions, and turn their mission critical customer contact units into profit centers. We are excited about the new opportunities we are finding in the international environment and look forward to continuing our growth in the global business economy.”

James K. Noble, Jr., President & CEO, states, “The demands of the current business environment and customer expectations make it crucial for your agents to have an expanded toolset for easy access to information. Agents may be required to use a complex combination of business applications and resources to do their jobs. Noble Mimic gives you the best of both worlds for agent desktop unification: an IT partner to integrate your desktop environment and a contact center technology partner that understands your business. Like a ‘Universal Remote’ for the Agent Desktop, Noble Mimic gets rid of multiple controls for individual components and consolidates them into a single, multi-functional tool to help agents work more efficiently. In addition to a unified agent desktop that simplifies the agent process, our Noble Solution gives you the added advantage of our powerful workflow management for your contact center, with a robust suite of management tools to provide a “out of the box” turn key software solution designed specifically for contact centers, with the power of the leading predictive dialing engine and sophisticated inbound blending to manage all of your customer communications.”