WSJ Running Series on Collections for Entrepreneurs

The Wall Street Journal is running a special series on collections for small business owners and entrepreneurs in its latest editions.

Featured today are three articles on debt collection techniques and case studies on small businesses employing different tactics to collect their bad debts. The special section is part of The Journal’s Small Business Link monthly feature and is running in the Marketplace section of printed editions of The Journal and online on a special page: http://online.wsj.com/small-business/small-business-link.

Also featured in the online version of the special section are multimedia presentations, including collection author Michelle Dunn discussing when to hire a collection agency, and message boards dedicated to the topic.

The three articles featured today focus on techniques used by individual companies faced with the challenge of late-paying customers. One article, “Automated Billing System Saves Ticket Broker Time and Money” highlights ticket broker TicketNetwork LLC’s problem with outdated billing procedures that caused many accounts receivable to go overlooked, and the proprietary software solution the company launched to solve it.

Likewise, an article on a car dealership, “Software Helps Auto Dealer Track Debtors,” focuses on a technological solution employed by the collection manager at Auto Town Pontiac GMC.

The third article, “Three Approaches to Reining In Customer Debt,” spotlights three different companies and their more traditional approaches to late-paying customers.

The Wall Street Journal Small Business Link focuses on a new topic for small business owners each month. Past topics have included “Building a Brand” and “Web Traffic.”