Free Webinar Looks at Best Practices in Internal Audits

Under CFPB supervision and oversight, collection agencies are now mandated to conduct internal audits of policies and procedures to ensure regulatory compliance. But internal audits aren’t just about an agency’s internal workings: you’d better be prepared to answer for all of your business associates and vendors while you’re at it. Without the right process in place, agencies can quickly find themselves bogged down in the weeds, wasting time and money with nothing to show for their efforts at the end.

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Interactive Intelligence is hosting a free webinar on Wednesday, 10 December 2014, at 2.00 p.m. Eastern. During this 75-minute presentation, the expert panel — including representatives from both the collection agency world and the debt-buying world — will walk through their philosophies and approaches to internal audits, including best practices and helpful tools.

Target audience for this webinar include: 
- Collection agency managers, directors and compliance officers
- Debt Buyers
- Creditors who outsource their collections

Take-aways from this informative webinar will include: 
- Review of CFPB’s supervision and enforcement authority
- Best practices for conducting reviews of an organization’s business practices
- Common pitfalls to be aware of and avoid in conducting internal audits
- What to audit — and what not to audit — in order to best deploy your internal resources

The panel includes: 
- Brett Soldevila, Chief Compliance Officer, Security Credit Services LLC
- David Fletcher, SAE Engagement Manager, Interactive Intelligence
- Terri Haley, Chief Compliance Officer for insideARM’s Compliance Professionals Forum and past Vice President of Compliance for iQor.

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