LiveVox Opens New Office in Atlanta

San Francisco-based LiveVox, the leading provider of hosted dialer solutions, today announced the company has opened an Atlanta-based office, located at 1255 Canton St. in Roswell, GA. The new office is a result of LiveVox’s recent growth and to support the burgeoning collections industry in the greater Atlanta region. LiveVox also announced that it has hired industry veterans Christopher Schaeffer and Jack Morris to support sales and development from the Atlanta office.

“At LiveVox, we are committed to serving the collections and credit space by offering best-in-class solutions and driving the industry through constant innovation. The next step in this commitment is to work closely with our customers by creating a strong local presence in industry hot-spots around North America,” said Louis Summe, CEO of LiveVox. “The Atlanta office joins recently opened regional offices in Denver and Mexico City, enabling us to directly interface with the industry influencers who benefit from LiveVox’s innovations, as well as recruit local industry talent to strengthen LiveVox’s dedication to innovation.”

“As a LiveVox customer, I am pleased by the show of support and commitment that LiveVox has demonstrated by opening an Atlanta office,” said Kevin Williams, Director of Operations at Community Loans of America. “LiveVox’s regional expansion is proof that the company is dedicated to working as a true partner with its customers to provide the technology that helps us run our businesses more efficiently and cost-effectively.”

LiveVox also announced the appointments of Christopher Schaeffer and Jack Morris out of the Atlanta office. Prior to LiveVox, Schaeffer was vice president of business development at Interactive Data, LLC, a solutions provider for collections and debt buyers. He was responsible for developing and marketing the company’s solutions, resulting in sales of over one-million dollars. Schaeffer also served as lead sales executive at American Computer Resources where he managed sales for the ATM and banking-related equipment market.

“I am thrilled to join LiveVox at such an exciting time for the company,” said Schaeffer. “In today’s economic climate, it is more important than ever for vendors to build true partnerships with their customers in order to be successful. I am looking forward to working with our executive team to help the company continue its upward momentum and growth in the collections industry.”

Jack Morris comes to LiveVox with extensive experience in the collections industry, having previously served as vice president at Empire Solutions, Inc./ Eucalyptus Portfolios and compliance director at Financial Asset Management Systems (FAMS), Inc. In his role at Eucalyptus Portfolios/Empire Solutions, Morris managed operations and financial responsibilities for the company, including IT, accounting and marketing. At FAMS, Morris handled operational quality control and compliance, marketing and client services.

“I have spent the past 10 years of my career in collection agencies, and I am intimately familiar with many technology solutions for the collections and credit industry. In my experience, I have yet to see any premise-based dialer, or on-demand solution, that even comes close to comparing with LiveVox’s VoIP Dialer 4.0 in terms of Right Party Connects or unlimited capacity,” said Morris. “I have been talking about the value of LiveVox with industry colleagues for quite some time as a LiveVox customer, and I am tremendously excited to now be a member of this winning team!”

LiveVox is the industry’s first provider of hosted dialer solutions, as well as traditional on-demand IVR services for the credit and collections industry. LiveVox’s use of private VoIP networks provides the lowest cost of ownership in the marketplace. LiveVox provides hosted dialing and IVR services for customers in the credit, collections, debt purchase and call center industries and increased minutes used in the past year by more than 400 percent.