PR - Gila Corp. Receives Professional Practices Certification

Gila Corporation, and its two business units, Municipal Services Bureau (MSB) and Gila Group, has been awarded the Professional Practices Management System certification (PPMS), from the Association of Credit & Collections Professionals (ACA).  Similar to an ISO9000 review, PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.

This unique designation is granted by ACA, the association for businesses and individuals involved in the credit and collections industry.  ACA International represents approximately 5,500 member companies, including 3,400 collection agencies. 

ACA’s PPMSTM Program includes seventeen specific elements that provide the foundation for the operation of a successful collection agency.  Specific emphasis is placed on an agency’s ability to document and audit its business practices, processes and procedures, as well as consistently adhere to ACA’s Professional Code of Ethics.

“The PPMS certification from ACA International is further evidence of our Company’s extensive experience, solid execution skills and professional business ethics, as a leader in the collection industry,” commented Patrick J. Swanick, Chief Executive Officer of Gila Corporation.  “The PPMS seal of approval underscores our Company’s core values of Integrity, Quality, Leadership, Respect, Accountability and Teamwork.  I’d like to thank my co-workers for their daily contributions to our success and our many clients for their confidence in our capabilities on their behalf.
On an ongoing basis, the PPMS processes at certified agencies result in a reduction in errant procedures, increased communication among internal departments, better training and development of collections staff, and consistent, efficient and professional handling of client issues. 

While there are thousands of collection agencies of all types in the United States today, only 43 firms have committed their companies to the rigor and discipline required by the PPMS certification process.

Founded in 1991, Gila Corporation is a leading provider of receivables management and business process outsourcing solutions.  Headquartered in Austin, Texas, the Company offers outsourced collections, payment processing and call center services to governmental entities, financial services clients and institutions of higher education nationwide.  Through its strategic business units, MSB and Gila Group, Gila Corporation empowers more than 300 talented professionals with advanced technology, data management tools and leading edge business practices to exceed the expectations of its clients.

MSB collects delinquent court fines, fees and debts for a wide variety of governmental entities nationwide. Gila Group specializes in outsourced collections and customer service functions for financial institutions.  For more information about Gila Corporation, please visit www.GilaCorp.com.