PR - Convergys Expands Work With UnitedHealth Group Members

Convergys Corporation (NYSE: CVG ), a global leader in relationship management, announced today a contract to expand the customer care services it provides to UnitedHealth Group (NYSE: UNH) by serving the members of its Ovations’ SecureHorizons program. UnitedHealth Group, an innovative leader in the health and well-being industry, helps more than 70 million Americans achieve optimal health through its seven businesses: UnitedHealthcare, Ovations, AmeriChoice, Uniprise, OptumHealth, Ingenix, and Prescription Solutions.

Convergys will expand the number of customer relationship programs it manages for SecureHorizons’ senior members, responding to general questions about health benefits, eligibility status and issues, claim inquiries, requests for member materials, primary care physician changes, prescription coverage, and prescription benefits. Convergys, which has been assisting UnitedHealthcare since 2005 with relationship management solutions, will also add a number of employees to service the account.

“Convergys’ flexibility, level of service, ability to solve issues, and project management capabilities has made it a true partnership in helping us deliver on our promise of providing simpler processes, smarter solutions, and better health results for our members”, said Steve Schanz, UnitedHealth Group Vice President of Operations.

“A seismic shift in how healthcare is marketed and communicated to customers has transpired. With members now firmly in charge of their healthcare decisions, payors and pharmacy benefit managers must shift from a business-to-business marketing and care model to one that directly addresses, attracts, and resonates with its members,” said Andrea Ayers, president of Convergys’ Customer Management Group. “Our relationship management solutions are tailored to help healthcare companies transform their operations in order to drive a focus on enhancing their relationships with members to improve business performance and the member experience.”

Convergys offers integrated relationship management solutions tailored to deliver uniquely personal experiences, and give healthcare organizations an advantage. Convergys delivers these solutions with empathy and sensitivity to specific life stage needs of the members ensuring healthcare companies get closer to customers, control costs, and compete more effectively.

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.