Collection Agency Shifts to Site-Premised Dialer After Succeeding With IAT Hosted Predictive Dialing

Salt Lake City — After consistently increasing revenue with IAT’s hosted predictive dialing, Medi-Comm Services of Lubbock, TX, has chosen to purchase IAT’s site-premised product, CT Center.

Medi-Comm Services, a full-service collection agency with eight agents, concentrates mainly on medical debt. The company started using hosted dialing technology in March 2008 to combat a revenue downturn that began in 2007.

“Since we implemented dialing technology, we’ve increased our business every month compared to before using it,” Kyle Touchstone, Medi-Comm Services President, said. “I don’t think it’s totally coincidental.”

IAT, a Utah-based company founded in 1986, specializes in dialing technology for the collection industry and provides both site-premised dialers and hosted solutions, with predictive dialing and IVR Messaging (broadcast messaging) capabilities. CT Center, IAT’s site-premised product, combines predictive dialing and IVR messaging on a single Windows®-based platform. Touchstone expects using both functions together will work nicely in his collection agency.

Initially, Medi-Comm Services used a hosted broadcast messaging service, but switched to IAT’s hosted predictive dialing a few months later. “I’m really impressed with IAT’s dialing technology knowledge and the product’s good quality,” said Touchstone.

With IAT hosted services, agencies are charged per month based on how much they use the service. Touchstone determined it would be most cost-effective to purchase a system, based on the number of accounts his agency contacts each month. And, he figures he can pay the system off in one year.

“Agencies who make a lot of contacts each month frequently benefit most from having a site-premised system,” Ray Fowler, IAT National Sales Manager, said. “IAT provides both site-premised products and hosted services, so we can give agencies the right solution for their needs. We’re excited for Medi-Comm Services to transition to using CT Center and enjoy the benefits of having the system in-house.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing innovative and reliable products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801

About Medi-Comm Services
Medi-Comm Services is a full-service medical collection and billing service company located in Lubbock, Texas. Founded April 1990, the agency has eight collectors with a combined experience of more than 160 years. Medi-Comm Services focuses on helping medical practices in Texas and New Mexico recover bad debt. The agency is a member of both ACA International and ACA of Texas. For more information about Medi-Comm Services, contact 800.658.2688 or visit them online at www.medi-comm.com.