Aspect Unified Communications Applications for the Contact Center Leverage VMware

CHELMSFORD, Mass. – Aspect, a unified communications (UC) solutions provider, today announced that its UC applications for the contact center offer virtualization capabilities through VMware. This allows multiple UC applications to run in parallel as virtual machines, enabling more applications to run on a smaller footprint. As a result, users can lower server utilization, reduce capital and maintenance expenses, and take advantage of smaller physical footprints.

“We know that improving efficiency and reducing IT complexity is a very high priority for our customers. Aspect has a number of customers using VMware today with great results. Any organization that requires scalability, multi-tenancy and UC capabilities for the call center will benefit from our UC applications leveraging VMware,” said Serge Hyppolite, director of interaction product management at Aspect. “In particular, companies like outsourcers and enterprise-size contact centers can run a UC application like Blended Interaction™ while simultaneously using the full capabilities of Productive Workforce™ to manage hundreds of agents and improve productivity all while reducing their server footprint and maintenance costs.”

UC applications with VMware offer a number of benefits, including:

• Improved Scalability – Aspect customers can run multiple UC applications on the same physical server. As a result, the UC applications offer increased capacity by moving virtual machines to larger resourced physical machines.
• Fewer Servers – Aspect customers can minimize their physical server footprint by configuring UC applications in VMware environments. UC applications do not take up as much physical space in a VMware environment as they do in a non-VMware environment.
• Enhanced Multi-tenant Management – VMware helps with tenant managementfor the UC applications in a hosted environment. There is no disruption of active users when other tenants are added or removed from the system. VMware also enables control of system resources each tenant should receive and allows for flexibility of deployment as numbers of active tenants changes.
• Increased Business Continuity – A call center can utilize VMware High Availability features, which can restart a single instance of the software on a second VMware server if one server fails.
• Reduced Costs – Aspect call center customers can minimize capital outlays and maintenance costs due to operating and maintaining fewer servers.

About Unified Communications Applications for the Contact Center
Unified communications (UC) applications for the contact center use software to target operational objectives with specific capabilities.  The UC applications deliver inbound routing, outbound dialing, voice portal and Internet contact, workforce management, performance management, campaign optimization, recording and eLearning capabilities to help organizations enhance customer service, collections and sales and telemarketing business processes.  Unified communications applications include Blended Interaction™, Seamless Customer Service™, Productive Workforce™, Streamlined Collections™, and Optimized Collections™.
 
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.