PR - Barclays Hires Firstsource to Manage its Operations Center

Barclays U.S. credit card business and Firstsource Solutions Limited, a global provider of business process management services, today announced a partnership to manage a Barclays operations center in Colorado Springs, Colo.

The multi-year partnership is expected to bring about operational enhancements for employees and customers and help both companies support their expanding operations in the U.S., according to Lloyd M. Wirshba, CEO of Barclays U.S. credit card business

Barclays opened the operations center in 2005 to primarily handle customer-service calls for its U.S. credit card business. The call center currently handles approximately 15,000 inbound calls each day and employs a total of about 370 people. The operations center also provides collections and fraud-prevention services.

Firstsource, headquartered in India, will oversee day-to-day operations at the center and will leverage its operational expertise to enhance service delivery for Barclays cardmembers and partners. Firstsource employs more than 2,400 people in the U.S. and is seeking to expand its U.S. operations.

“This is an ideal partnership for Firstsource, Barclays and Colorado Springs,” said Wirshba. “Firstsource brings a wealth of knowledge and expertise to our team, and we are delighted to work with them. This will help us support the growth of our business, enhance our capabilities and continue our tradition of providing extraordinary service to our cardmembers and partners.”

“Colorado Springs is an ideal location because it blends a great workforce with a great quality of life,” said Ananda Mukerji, Managing Director and CEO, Firstsource. “We are actively expanding our operations in the U.S. and this center will serve as one of our marquee locations.”

“This site is a tremendous source of employment for Colorado Springs and we are excited about our future here,” said Kelly Weaver, Site Director. “Firstsource has an excellent reputation and they will help us enhance the outstanding service we currently provide.”

Barclays PLC operates in over 50 countries and employs over 127,000 people. Headquartered in Wilmington, Del., Barclays U.S. credit card business has more than 60 partnerships with some of the country’s most successful travel, entertainment, retail and financial institutions including US Airways, AirTran Airways, Frontier Airlines, Midwest Airlines, Carnival Cruise Lines, BJ’s Wholesale Club, Travelocity, Gulf Oil, and others.

Firstsource clients include six Fortune Global 500 banks, two Fortune Global 500 telecommunications companies and three Fortune 100 healthcare companies.