Mountain Partners Adds Broadcast Messaging to Arsenal of Dialing Technology

Mountain Partners, LLC, an Illinois-based company experienced in short-term loan collections, is now becoming expert in IAT’s CT Center Broadcast Messaging (IC). They recently added this functionality to their already-installed, site-premised CT Center Predictive Dialer (PD). They now enjoy the benefits of a blended environment, using both PD and IC together for increased productivity.

Ray Eshghipour, Mountain Partners Collection Manager, is thrilled with the capabilities of CT Center. He’s worked with all sizes of companies and a variety of dialers, including IAT’s legacy dialer, SmartDial. “IAT’s dialer features have come a long way since SmartDial. Mountain Partners hasn’t even begun to tap into the power of the dialer and already we’re seeing results. I’m very impressed with how many features are available.”

Mountain Partners added their own in-house collection center to handle online loans about a year and a half ago. Eshghipour describes the company as “a startup company, planning to do more with less.” With dialing technology, this goal is already being realized; while the number of accounts increased about 20 percent in the past month, there’s been no need to hire additional collectors.

Inbound blending options allow the agents to take calls with ease both from PD and IC. Eshghipour enjoys IC’s flexibility and how lists can be big enough for the agents to make calls with PD during the day and for IC to continue making contacts after office hours.
 
Jeff Savage, IAT National Sales Manager, said “CT Center is designed to combine both tools. While predictive dialing and broadcast messaging are powerful tools by themselves, with CT Center, customers can use them together and maximize the dialing technology’s power. They work behind the scenes to contact debtors willing to pay and provide agents with a constant stream of debtors ready to talk.”

“IAT support enhances our system knowledge level,” Eshghipour said. “Representatives cater to the least sophisticated consumer of the technology, not assuming the consumer knows the system well enough to even explain the problem. When we’ve called about a system issue, support has offered to dial in and check into it from their side.”

Adam Gurtz, Mountain Partners COO, chimes in with positive IAT feedback. “IAT’s been nothing but great to us. The staff, especially the customer support team, has always been accommodating and helpful.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800.574.8801