New IAT Feature Dramatically Decreases Transfer Time on Hosted Broadcast Messages

Salt Lake City —  IAT will release IC Agent, a new hosted broadcast messaging feature designed to dramatically decrease debtor transfer time, at IAT’s User Conference in New Orleans, LA, April 14 – 17th.

A Utah-based dialing technology company, IAT provides both site-premised and hosted dialing solutions for the collection industry. CT Impact broadcast messaging is similar to its site-premised counterpart technology, and it is provided as an affordable dialing option for smaller collection agencies and agencies with older or small-balance accounts.

Traditional broadcast messaging transfers involve first “whispering,” or repeatedly speaking through the agent’s headset, caller identification such as an account number. The agent must accurately enter it in the computer before accepting the transfer. While the agent listens to the whisper and enters the account information, the debtor is waiting. This could take many seconds and may result in the debtor hanging up before the transfer can take place. Right after the debtor opts to speak to an agent, instead of a whispered message, IC Agent sends the agent a screen pop of key information. The agent accepts the call and the debtor is immediately transferred to the agent. The screen pop interacts with the agent’s collection software to drive it to the proper account.

“IAT understands that low wait-times are crucial to keeping debtors on the line,” Randy Cooper, IAT Senior Vice President over Research and Development, said. “IC Agent will drastically decrease that hold-time from traditional whisper-transfer methods, increase right party contacts and simplify the agent’s job. We are eager to release this feature to our hosted broadcast messaging customers and watch their collection rates dramatically increase.”

IAT will introduce IC Agent to customers at their User Conference April 14 – 17th, 2009 in New Orleans, LA. The user conference is open to all IAT customers and will include instruction on new IAT dialing technology features and benefits, and dialing technology best practices.

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their predictive dialer and outbound/inbound IVR communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.