TeleTech Expands Agreement With Leading Financial Services Provider

TeleTech Holdings, Inc. (Nasdaq:TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has expanded its multiyear agreement with a leading financial services firm.

The agreement includes continuing support of business process services for a Fortune 200 financial services provider. TeleTech associates provide account management services, primarily supporting the firm’s banking business, to enhance customer retention and loyalty efforts. Services include an integrated BPO solution encompassing statement inquiries, credit limit increases, address changes, finance charges, payments, billing disputes, merchant and cash authorizations, balance transfers, enhancements, and reward programs.

"TeleTech serves 20 leading financial services providers and has developed industry-leading best practices for those organizations," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "We look forward to continuing to expand our long-term relationship with this important client."

TeleTech, a leader in serving the financial services industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 51,000 employees utilizing 38,000 workstations across 88 Delivery Centers in 18 countries.