TeleTech Part of $2.5 Billion Multivendor Government Contract

 
TeleTech Holdings, Inc. (NasdaqGS:TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it is one of nine companies selected by the federal government to leverage a $2.5 billion dollar contract vehicle. The 10-year contract is designed to expedite the procurement process by providing government entities with a vehicle for rapidly engaging business process outsourcing services.

Under the terms of the award, the U.S. General Services Administration (GSA) named TeleTech a preferred provider of solutions. This status allows TeleTech to assist with providing information to U.S. citizens in both emergency and non-emergency situations. By delivering a high-quality user experience through the effective integration of citizen-facing front-office processes with internal back-office processes,

TeleTech is poised to help the government better serve its people.

TeleTech was chosen because of its 26 years of expertise in quickly organizing resources to meet the complex demands of a project.

"TeleTech is honored to be chosen by GSA as a preferred provider," said Kenneth Tuchman, TeleTech chairman and chief executive officer. "We have been working with various government agencies for the last 12 years, and we are excited to have the opportunity to combine that expertise with our unique technology and human capital offerings to create service differentiation for the U.S. government."