PR - TeleTech Renews Agreement With Leading Communications Provider

TeleTech Holdings, Inc. (Nasdaq:TTEC), a global provider of business process outsourcing solutions, today announced that it has renewed a multiyear agreement with a current broadband communications client.

The client, a Fortune 500 broadband communications provider, first began working with TeleTech in 2002 and the business has continued to grow since that time. Under the renewed agreement, TeleTech will continue to provide multilingual care and technical support from multiple global locations for the client’s many product offerings. Support includes repair troubleshooting, inbound inquiries, and service and installation booking and will operate in channels that include phone, email, and Web chat.

"TeleTech’s global sourcing model supports the client’s strategic initiatives to maximize quality and cost savings," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise and our broad array of front- to back-office capabilities make us a natural partner for this well known brand."