ICT GROUP Introduces I-Control Campaign Management Dashboard

Newtown, Pa.– ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of customer management and business process outsourcing solutions, today announced the launch of its I-Control™ web-based campaign management client dashboard solution. I-Control is offered through the Company’s Global Interactive Services division.

I-Control is an easy-to-use, Web-based interface that gives clients optimal flexibility and control in effectively managing their multi-channel customer communication campaigns, including voice, e-mail, SMS and fax. This self-service dashboard has already been rolled out to several clients, for a variety of first party collections and pre-recorded outbound alert messaging applications.

I-Control gives clients full access to their campaigns, allowing them to start, stop, pause and throttle volumes, based on agent availability and other factors influencing connect rates and completions. The I-Control dashboard helps clients improve the efficiency of their programs, utilizing IVR call management in a cost-contained environment, designed to meet their unique budget needs and available resources.

According to Timothy F. Kowalski, ICT GROUP’s President and Chief Operating Officer for the Company’s Marketing and Technology Services division, “We are excited to be offering this innovative, user-friendly tool to help clients assume greater control over their multi-channel customer contact campaigns. In today’s challenging economic environment, the ability to use a customized, Web-based portal for running cost-effective, performance-optimized campaigns offers clients a strong competitive advantage.”

Because this is a hosted solution, clients can leverage the top-tier, industry-leading technology infrastructure of ICT GROUP along with the Company’s operational best practices and ISO-9001:2000 certified quality improvement processes.

Clients can pause applications, create customized dialing windows, perform quality performance monitoring and implement other operational parameters, to ensure the success of their customer contact programs. I-Control even provides a data cleansing/scrubbing feature, leveraging ICT GROUP’s quality compliance team for call exclusions and other legislative regulations that could affect their call management campaigns.

About ICT GROUP:
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, up-selling/cross-selling, technical support and database marketing as well as e-mail management, data entry, collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company’s fully integrated contact center operations. To learn more about ICT GROUP, visit the Company’s website at www.ictgroup.com.