PR - Woolworths Selects PIC Solutions Specialized Collections Training

 
PIC Solutions has been selected by Woolworths Financial Services to deliver an intensive program of collections training sessions to improve their overall collections results.

PIC Solutions launched The Credit Academy in 2002 and this specialist training program includes a series of credit risk management seminars, ranging from one to three days. The seminars can be delivered at the PIC Solutions training facilities in South Africa or clients can elect to have the training delivered onsite. This flexible onsite training solution has proven to be popular with organizations all over the world including Bahrain, Germany, Hungary, Kenya, Kuwait, Netherlands, Nigeria, Poland, Saudi Arabia, South Africa, Taiwan, Turkey, Uganda, United Arab Emirates and the United Kingdom.

Woolworths Financial Services has selected a customized solution for training their personnel, which will be delivered at their premises. During this programme, experienced presenters from PIC Solutions will focus on key topics to ensure that Woolworths’ personnel gain insight into collections telephone techniques best practices. Key topics include:

• Collection Skills and Techniques
• Types of Communication Behavior
• Negotiation Skills
• Conversation Structure

The training is highly interactive and focuses on the delegates integrating the best practice techniques into their work through a series of exercises and role plays. This approach ensures that the attendees are able to return to their work environment with a full understanding of the material covered.

Sam Ngumeni, Head of Woolworths Financial Services, comments, “Woolworths Financial Services recognizes the importance of strong collectors as a key driver to ensure efficiency and optimal results. We are committed to improving the effectiveness of our collectors and this seminar is designed to equip our personnel with the communication and negotiation skills that will enhance our business performance.”

Stephen Leonard, Managing Director of PIC Solutions adds, “Our personnel have a wealth of experience of delivering practical training solutions all over the world and we are delighted to present this customised training program for Woolworths. The retail industry is constantly changing and organizations need to maximise the training and development of their personnel to improve their knowledge base and ultimately their profits.”