TeleTech Expands Relationship With Leading Business Services Provider

TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that a top business services provider has significantly expanded its strategic agreement with TeleTech.

The client, a Fortune 500 business services provider, first began working with TeleTech in 2002 and the business has continued to grow since that time. The new work under the expanded agreement increases the number of BPO workstations currently supported by TeleTech in the Philippines. TeleTech will continue its current multilingual technical support for DSL consumers using its global best practices across multiple near-shore and offshore sites.

"We value our longstanding relationship with this business services client and remain committed to its continued success with its broadband accounts," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "We are proud that the client recognizes our commitment to BPO best practices and this expanded scope of services is a testament to that commitment."

TeleTech, a leader in serving the business services industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 250 business process outsourcing programs serving more than 100 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 50,000 employees utilizing 38,000 workstations across 88 Delivery Centers in 18 countries.