Genpact Celebrates Ten Years in China

NEW YORK & DALIAN, China–Genpact Limited (NYSE: G), a global leader in business process and technology management, celebrated the 10th anniversary of its entry into the Chinese market in Dalian today. Genpact’s global President and CEO Pramod Bhasin and newly-appointed CEO of Genpact Asia Charles Hunting met with the company’s employees to look back on Genpact’s achievements over the past decade and outline Genpact’s vision for the future, including the implementation of the company’s China strategy.

Pramod Bhasin, President and CEO of Genpact, said of Genpact’s accomplishments thus far, “China is a strategically important market for Genpact. It is a fact recognized around the world that if you want to succeed, you have to be in China. China’s service outsourcing industry has grown rapidly over the last ten years, as has the nation’s abundance of capable talent. This makes me even more confident of the future as Genpact continues to invest in the Chinese market and strengthen our China strategy and operations here.”

A pioneer of the outsourcing industry in China, Genpact introduced the new business model of outsourcing to China by opening the country’s first business process outsourcing (BPO) center in Dalian in June 2000. Since then, Genpact has proven its willingness to invest in its China operations and its commitment to the Chinese market by growing its business in China to include five operations centers in Dalian, Changchun, Shanghai, and Beijing, with more than 3,000 employees.

“Genpact China’s progress and growth over the last ten years, as well as the support the Chinese government has given to developing the country’s outsourcing industry, has been extremely impressive,” said Charles Hunting, CEO of Genpact Asia. “We expect this to continue as a result of a very strong strategy and growth plan looking forward. You really will see Genpact in China drive the next wave of innovation in outsourcing and through continuing to work with the Chinese government we expect to achieve significant local, regional and global growth. One area where we are seeing significant opportunity is through our Smart Enterprise Processes (SEPSM) methodology where we are helping Chinese enterprises become globally competitive as a result of implementation.”

Vice-Mayor, Cao Aihua said, “Dalian is one of China’s leading outsourcing cities, and has also been recognized as a pilot city for guiding China on its path towards becoming a strong service outsourcing nation. As Genpact’s investment and development in Dalian has grown over the last few years, so has the economy of this city. We invite other multinational companies like Genpact to invest in Dalian and help further drive the region’s economic development.”

In addition to government recognition, Genpact’s investment in the Chinese market and dedication to local customers has also been commended by its Chinese clients.

"Genpact’s process reengineering services have been very helpful to us in meeting current challenges,” commented Mr. He Ping, General Manager of Zhejiang Shenli Textile Goods Co., Ltd., “The changes brought by Genpact have led to a fundamental ideological shift within our company. By improving our management concept, we can now focus more on our core business of providing customers with products of higher added value, which will in turn strengthen the company’s commercial performance.”

“As a leader in our industry, we face many challenges. Genpact’s global experience and customized solutions have helped us better optimize and standardize our business processes, providing greater support for our financial leasing business,” commented Sun Dongguang, Executive General Manager of ICBC Leasing.

As an organization geared to effective process delivery, with a culture of operational excellence and Six Sigma, Genpact China has received numerous accolades over the last ten years. In 2008 at China’s 30th anniversary celebration of the country’s opening of its economy to the external world, Genpact China was recognized as one of the top 60 foreign companies that contributed to the growth of the economy. Moreover, the company was recently named one of the “Top 10 Global Service Providers in China” at the 3rd China International Service Outsourcing Cooperation Conference held in Nanjing on June 12th.

For more information on Genpact’s 10th Anniversary, please visit: http://www.genpact.com/china/

About Genpact
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.