Ontario Systems Webinar Offers Best Practices on Dialing Smarter

It’s probably the most important balancing act a collection agency has to master: call volume, which can translate to increased profits, balanced against call compliance, which can drain a ledger sheet if ignored and put your agency’s reputation and existence at risk.

Higher contact rate is the stat that, of course, every collection agency strives for. More contact can translate to more accounts collected. However, mismanaged contact rates will do nothing more than waste your agency’s resources and you won’t see any return on your investment.

Managing the risk of higher contact rates is also key. There’s no nationwide agreement on how many calls is too many calls, or who can be called when. Recklessness isn’t a trait that’s rewarded in collections; without the right controls, you won’t be dialing very long.

Ontario Systems has put a lot of thought and consideration, marshaling both to become a thought leader on best practices for dialing smarter. Join them on Tuesday, 21 May 2013, from 2.00 p.m. – 3.15 p.m. Eastern for a free webinar here at insideARM.com.

In 75 minutes, Ontario Systems will get you up to speed on:

1) Why is it important to automatically recognize when calls should and shouldn’t go to agents?

2) What can you do to make that technology more efficient and easy to use?

3) How do you stay in compliance with state, federal, and industry regulations without compromising focus on the business?

You can register for Ontario’s free webinar at this link: https://www1.gotomeeting.com/register/282856097