Industry Expert Offers Webinar Focusing on Contact Center Challenges

Snowfly is proud to welcome back guest presenter Dr. Aubrey Daniels, the world’s foremost authority on applying the scientifically proven laws of human behavior in the workplace.  The free, one hour webinar is designed for the Operations, Training, Quality, and HR departments of contact centers and provides actionable information.  It will be held Wednesday, February 25th at 2PM Eastern.  Registration is at http://snowflyincentives.blogspot.com/ or www.Snowfly.com.

In these strained economic times when every penny counts (and demands accountability) you can no longer afford to invest in the financially flawed activities typically associated with…

• Mergers and Acquisitions
• Downsizing 
• Stretch goals 
• Performance Appraisal

And you really have to stop…

• Promoting people that nobody likes
• Overrating "smart" people 
• Upsetting everyone with Employee of the Month programs

As the founder of a behavior-based process that has revitalized companies around the world, Aubrey C. Daniels has repeatedly witnessed the 13 most universally used, but ineffective management tactics. Businesses have been wasting time and funds on the same tired approaches for years.

In this exclusive webinar event Dr. Daniels will tell you what to do instead!

About Aubrey Daniels, Ph.D.
Aubrey C. Daniels, Ph.D., is the world’s foremost authority on applying the scientifically-proven laws of human behavior to the workplace.  With business and industry confronting complex new challenges—from ethics to high turnover to outsourcing, Daniels helps the world’s leading organizations employ the timeless principles of behavioral science to re-energize the workplace, optimize performance and achieve lasting results.

His management consulting firm, Aubrey Daniels International (ADI), works with business leaders such as DaimlerChrysler, Blue Cross Blue Shield, NASA, Roche Laboratories, and Westinghouse to develop management strategies that reinforce critical behaviors vital to their long-term success. Headquartered in Atlanta, the firm was founded in 1978.

Daniels is the author of four best-selling books widely recognized as management classics: Bringing out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement; Performance Management: Changing Behavior That Drives Organizational Effectiveness, and Other People’s Habits. His latest, Measure of a Leader, lays out a powerful new vision for defining effective leadership by examining the behavior of followers.

A passionate thought leader and an internationally recognized expert on management,leadership and workplace issues, Daniels has been featured in USA Today, The Wall Street Journal, The New York Times, The Washington Post, Fortune, CNN, and CNBC.

Daniels is a member of the Board of Trustees of both Furman University and the Cambridge Center for Behavioral Studies. He is an Associate of Harvard University’s John F. Kennedy School of Government, a faculty member of the College of Health Professions at the University of Florida, and a visiting professor at Florida State, North Texas State and Western Michigan Universities. His numerous awards include the Lifetime Achievement Award from the Organizational Behavior Modification Network and the Outstanding Service Award from the International Association for Behavior Analysis, which also named him a 2005 Fellow.

Daniels received his doctorate from the University of Florida, where he also earned his masters degree and was a member of Phi Beta Kappa. He received his undergraduate degree in psychology from Furman University.

“People are the most important element of every organization. With the complex challenges facing American business leaders today, the science of human behavior cannot be ignored. Rather, it must be the starting place for every decision we make, every new technology we apply, and every initiative we employ to bring out the best in people.”
–Aubrey. C. Daniels, Ph. D.

About Snowfly
Snowfly is the leading provider of Internet based employee incentive and loyalty programs.  Snowfly’s internet-based incentives system allows contact centers to harness the enormous motivational power of immediate positive reinforcement to focus employee behavior on company objectives.  Customers include multiple Blue Cross/Blue Shield providers, Avis/Budget, Hyatt Hotels, financial institutions, utility companies, insurance companies, cable/satellite providers, various BPO companies (business process outsourcers), and collection agencies.  Snowfly’s web site: www.Snowfly.com