Aspect Honored Twice by the Society for Technical Communication

Aspect, a unified communications and contact center software and services provider, today announced it has been honored by the Boston chapter of the Society for Technical Communications (STC) for its development of technical online communications and learning materials for call center customers. 
 
Aspect received an Excellence Award for the PerformanceEdge™- Aspect® eWorkforce Management™ Analyze II Developer Guide and a Merit Award for the PerformanceEdge- Aspect eWorkforce Management Analyze II User Guide. Excellence Awards are given to those who are rated as well-researched, interesting and focused on the tasks the audience needs to perform. Merit Awards, according to the STC, are well-stated, professional, clear and factual documents.
 
“This recognition from STC recognizes our commitment to providing easy to use, clear, concise documentation to our contact center customers,” said Jill Mallinder, senior director, Aspect Education Services, Aspect. “One of the goals of Aspect Education Services is to ensure that we make it simpler for our customers to leverage and fully understand the capabilities that Aspect products provide to call centers. These awards help validate that the organization is successfully meeting that objective. ”
 
Winners in the Technical Publications category are selected by a panel of judges based on audience and purpose, organization, content, writing and editing, illustrations and graphics, layout and design, and product and integration. Judges make an award determination based on the individual entry’s strengths and weaknesses and how well it fulfilled its objective.
 
The Society of Technical Communications submissions are considered for the following four awards:

• Award of Distinction- the highest award
• Award of Excellence
• Award of Merit
• Best of Show- selected by special judging team
 
About the Society of Technical Communication
The Society for Technical Communication (STC) is an individual membership organization dedicated to advancing the arts and sciences of technical communication – it is the largest organization of its type in the world. Its 18,000 members include technical writers, editors, graphic designers, videographers, multimedia artists, Web and Intranet page information designers, translators and others whose work involves making technical information available to those who need it.
 
Through the efforts of a small, full-time staff and a large network of volunteers, STC promotes the public welfare by educating its members and industry about issues concerning technical communication. STC is governed on a Society level by an elected board of directors. Membership is divided into eight regions each containing approximately 20 local chapters. In addition to the Society leaders, each local chapter elects a set of chapter level officers.
 
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications.  For more information, visit www.aspect.com.