SoundBite and Collection Industry Leaders Host Webinar On Optimizing Collection Strategies

Collection agencies face increasing challenges stemming from the lack of collectability in this recently-acknowledged recession. Now more than ever, companies must map out a plan that allows them to rise above their competitors and be seen as leaders in the collections industry. A simple score card approach that evaluates best practices can help collection agencies evolve their contact strategies and optimize results.

On Thursday, December 4, Remit Corporation, ER Solutions and SoundBite Communications, Inc. (Nasdaq: SDBT) will host a one-hour webinar to address the key factors in improving contact center operations and adopting best practices. Experts in the science of optimizing collections campaigns will review data gathered from thousands of collections campaigns from every industry and stage of debt, and discuss how agencies can improve the key areas that affect bottom-line results the most. Harry Strausser, president, Remit Corporation and previous president of ACA International, and Adam Bury, director of collections, ER Solutions will be guest speakers.

"Agencies need to proactively engage new contact strategies to optimize their campaign results and increase the collectability of their debt," said Matt Edmunds, general manager of collections at SoundBite Communications. "There’s a big difference between average and outstanding results derived from campaign strategies. Our panel of experts will pinpoint common pitfalls in campaign strategies, provide strategic recommendations based on successful collections campaigns, and introduce a health-check scorecard as a tool to optimize their strategies going forward."

WHEN: Thursday, December 4, 2008, 2:00 p.m. ET/11:00 a.m. PT

WHAT: Webinar attendees will gain specific industry knowledge to understand:

The three most important factors affecting collections success

Campaign strategy assumptions 9 out of 10 agencies make that are absolutely wrong
How you can improve campaign performance by 20 percent in 20 days.

This webinar is the first in a series of educational webinars featuring expert insights into how collection agencies can move from ordinary to exceptional. Future webinar sessions will include implementing powerful campaign analysis techniques that transform bottom-line collections results and integrating special-purpose online applications into the current collections process.

About SoundBite Communications, Inc.
SoundBite Communications provides on-demand, integrated multi-channel communications solutions that enable clients to achieve superior business results. Building on its foundation as a leading provider of automated voice messaging services, SoundBite offers integrated voice, text and email messaging solutions that help clients deliver the right message, to the right customer, using the right channel, at the right time. Organizations in industries such as collections, financial services, retail, telecom and media, and utilities rely on the SoundBite Intelligent Communications Platform to send over a billion messages annually for collections, customer care, and sales and marketing applications. For more information, visit http://www.SoundBite.com.