PR - PIC Trains Absa on Collections Best Practices, Gets Microsoft Gold Status

Absa Bank, one of Africa’s largest financial services institutions, selected PIC Solutions to deliver specialist collections best practices training to their personnel.

The Credit Academy, hosted by PIC Solutions, is a specialist credit and risk training program consisting of more than 15 different seminars. These seminars can either be delivered at the PIC Solutions dedicated training center or on-site at the client’s premises. This flexible on-site training solution has proven to be popular with organizations all over the world including Bahrain, Germany, Hungary, Kenya, Kuwait, Netherlands, Nigeria, Poland, Saudi Arabia, South Africa, Taiwan, Turkey, Uganda, United Arab Emirates and the United Kingdom.

During this interactive training program, experienced presenters from PIC Solutions will focus on key topics to ensure that the Bank’s personnel gain insight into collections telephone techniques best practices. Key topics include:

• Collection Skills and Techniques

• Types of Communication Behavior

• Negotiation Skills

• Conversation Structure

• Practical Role Play and Exercise

Catherine Foster, National Manager for Collections Support at Absa, states, “Strong collector performance is one of the key drivers that ensure efficiency and optimal results. We are committed to improving the effectiveness of our collectors and this seminar is designed to equip our personnel with the communication and negotiation skills that will enhance our collections performance.”

Gray Stopforth, Sales and Marketing Manager at PIC Solutions, adds, “This highly interactive seminar focuses on current issues facing collectors and the importance of implementing international best practices. Our experienced presenters will provide insight into practical communication techniques that are critical to the success of any collections environment.”

PIC Solutions also announced this week it has attained Gold Certified Partner status in the Microsoft Partner Program with competencies in Data Management as well as ISV/Software Solutions, recognizing PIC Solutions expertise and impact in the technology marketplace.

As a Gold Certified Partner, PIC Solutions has demonstrated expertise with Microsoft technologies and proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.

“We are extremely pleased to have attained Gold Certified Partner status in the Microsoft Partner Program. This allows us to clearly promote our expertise and relationship with Microsoft to our customers,” said Stephen J. Leonard, Managing Director, PIC Solutions. “The benefits provided through our Gold Certified Partner status will allow us to continue to enhance the offerings that we provide for customers.”