DialConnection Announces A Strategic Partnership With SingleSource Telecom

Berlin, NJ – DialConnection, LLC, an international leader in providing advanced, all-inclusive contact solutions, has announced the strategic partnership with SingleSource Telecom, a telecommunications provider which has a proven record of reducing telecommunications costs for numerous firms in various industries.  

“As DialConnection continues its commitment to deliver advanced, all-inclusive contact solutions to help organizations reduce costs and improve efficiency, it is natural for us to partner with SingleSource Teleco. As a respected “Contact Solutions Consultant”, DialConnection offers our clients access to partners that provide quality services while reducing costs and SingleSource Telecom has a proven track record of reducing telecommunications costs. Just let them see a bill from your current provider and they can tell you how much they can save your organization. Like any purchase, it is important to make sure you are getting the best rates from your provider as your dialer is only the technology that facilitates the calls on your providers network and has nothing to do with your telecommunications rates as you may have been previously misinformed,” says Ed Fontaine, SVP of Contact Solutions and Marketing. DialConnection has a proven reputation and is committed to providing clients with the most advanced contact center solutions and partners that can enhance our clients operations.

“Single Source TELECOM effectively reduces telecommunication costs by leveraging our entire client base on your behalf to produce near wholesale rates. In addition to aggressive rates our passion for true customer service is evident in our constant pursuit to redefine the level at which we service our clients. Single Source TELECOM becomes our client’s single point of accountability, their trusted advisor, and our client’s best advocate. This helps alleviate the finger pointing so prevalent in our industry.  Our partnership with DialConnection is a no brainer. The expertise that the team at DialConnection brings to the table when working with contact center solutions is unmatched. The partnership also allows us to protect the client and ensure the most competitive rates in this current industry sea change,” says Rick Lang, President and CEO of SingleSource Telecom. SingleSource TELECOM has established a track record of success and will continue it’s partnerships with companies that will improve their client’s telecommunications as well as their bottom line.

About DialConnection
DialConnection is an international leading provider of advanced, all-inclusive contact solutions for the collections, financial services, government, healthcare, investments, telemarketing and utilities industry since 1987. DialIntelligence is our complete Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power, Preview or Broadcast dialing, Call Blending, Call Recording, Agent Monitoring and Coaching, IntelligentCall a new feature which prioritizes inbound calls based on client supplied data such as consumer scoring models and routes calls based on agent skillsets, and IntelligentData, a new real-time dashboard providing reports or notifications on selected Key Performance Indicators to management through a user customized dashboard, email or directly to a mobile phone. For more information about DialConnection and its solutions visit, www.dialconnection.com  

About SingleSource TELECOM
SingleSource TELECOM, LLC, provides Long Distance, Voice, and Data solutions to enterprise and contact center clients globally. Companies choose SingleSource TELECOM because no other company is better positioned to understand how to leverage their knowledge of the industry to help clients develop profitable, reliable, and realistic telecommunication solutions. From our 20 point order tracking software, quarterly client bill reviews, as well as quarterly client surveys, SingleSource TELECOM and our progressive account management deliver an experience unmatched by any competitor, providing a truly consultative approach and proactive ongoing support. For more information about SingleSource TELECOM visit us at,   www.singlesourcetelco.com