Executive Change: Digital Dialogue Adds Two Execs

Auburn Hills, Mich.-based Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, has added two key management positions to meet the increasing demand for its call center and lending/new member enrollment services.

Susan Devanney joins Digital Dialogue as vice president of Sales and will work primarily from the Auburn Hills office. Devanney previously served as an account executive with Costa Mesa, Calif.-based Experian Information Systems and has an extensive sales background in consulting with credit unions to identify solutions that meet business objectives with account acquisitions, consumer credit, compliance, retention and cross sell strategies.  At Experian Information Systems, Devanney consistently ranked among the top account executives for exceeding sales revenue goals.  She holds a bachelor of science degree in Economics, Spanish and Sociology from the University of Michigan.

Cindy Robertson joins the Digital Dialogue family in the role of senior account manager and will also work from the Auburn Hills office. She brings more than 20 years of call center, project and vendor management experience, focused in operations, telephony architecture and data integration.  Most recently, Robertson worked with GMAC companies and has specific experience in the area of proactive data management across multiple core solutions and the delivery of a uniform end-user solution through the call center.  This experience mirrors Digital Dialogue’s current strategy for the PSCU/Digital Dialogue suite of services, and her project management and consultant experience will position her as a key asset to our credit union clients and member owners. 

“Digital Dialogue has long recognized the need for enhanced member service, and in today’s turbulent economic environment, more and more credit unions are embracing the need for 24/7 member services as well,” said Pete Schmitt, chief executive officer at Digital Dialogue. “We have responded with the addition of Susan and Cindy, furthering our commitment to  providing superior client-member service. Both new employees add tremendous value to our organization through their extensive experience in sales and call center activities.”

About Digital Dialogue
Digital Dialogue, a PSCU Financial Services company, is the nationwide provider of 24/7 financial call center operations and software solutions for credit unions.  The company’s product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning and new member enrollment with funding and sophisticated cross-selling. Digital Dialogue manages the Financial Service Centers Cooperative’s Call Center Outlet, the highest volume outlet in FSCC’s shared branch network.

Designed around a consistent user interface and the same decision criteria across all channels — from the credit union’s Web site to its branches to its call center — Digital Dialogue products and services are in place nationwide at credit unions ranging in asset size from $5 million to more than $6 billion. For more information, visit www.digital-dialogue.com.