Governor Joe Manchin Dedicates New Customer Services Center for Mountaineer Gas and NCO in Charleston

HORSHAM, Pa. — NCO Group, Inc. (“NCO”), a leader in business process outsourcing solutions, has officially opened a new call center at a ribbon cutting ceremony on October 21st at 10 am, in Charleston, West Virginia, for Mountaineer Gas Company (“Mountaineer Gas”).

The Customer Service Center represents the first expansion of NCO into West Virginia. The Customer Services Center will initially employ 50 workers. Once the planned expansion of the workforce occurs with other business, NCO expects to employ 125 workers and have the potential to accommodate 200 employees for additional expansion.

The initial new hires will handle projects such as customer care support and services for Mountaineer Gas. The State of West Virginia, through its “Workforce West Virginia” program was instrumental in assisting Mountaineer Gas and NCO, by committing $40,000 to this project.

“We are very pleased that NCO and Mountaineer Gas have shown their confidence in West Virginia by making a significant investment in the new facility and, most importantly, in new jobs,” said The Honorable Joe Manchin, III, Governor of the State of West Virginia. “Today’s announcement continues to demonstrate that West Virginia is an attractive place to do business in these tough economic times and that our state is continuing to grow. West Virginia remains one of just a few states with a solid financial status and that stability is an advantage for companies like NCO and Mountaineer Gas in making choices about where new jobs will be created.”

“It is an exciting day for Mountaineer Gas and its partner NCO to be able to announce the location of a major new Customer Service Center and to bring new jobs to Charleston,” said Tom Taylor, President of Mountaineer Gas Company. “We are committed to the continued growth of Mountaineer Gas in West Virginia and we’ve been proud to have a positive and supportive partner in Governor Manchin and his Development Office to continue the growth of providing safe reliable and cost efficient natural gas to over 220,000 West Virginia customers.”

“NCO is excited to be expanding our network of call center agents into West Virginia,” said Jay King, Senior Vice President of Operations at NCO. “The Charleston community is an outstanding labor market, and we look forward to working with Mountaineer Gas and the Governor’s Economic Office to make our presence in West Virginia a success.”

About NCO
NCO is an industry leader in providing clients with business process outsourcing (BPO) solutions. NCO’s outsourcing portfolio includes accounts receivable management, customer management services and back-office services for a diversified customer base. NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace and to scale operations to meet client specifications. Qualified applicants wishing to apply for employment with NCO should visit www.ncogroup.com.

About Mountaineer Gas
Mountaineer Gas Company serves approximately 226,000 customers, and is the largest natural gas distribution company in West Virginia. Its service territory covers 48 West Virginia counties and services over 64 percent of gas distribution customers in West Virginia.