PR - Convergys to Provide Relationship Management Services for U.S. Mass Merchant

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has renewed an $80 million, four-year contract to provide customer care for a leading U.S. mass merchant, a Fortune Top 50 company.

Under the terms of the contract renewal, Convergys will provide Customer Relationship Management support and perform double the volume of work for the client going forward.  Convergys is providing live-agent and email support handling product and information requests, billing and payment inquiries, customer save functions, service installation assistance, product recall issues, and inbound and outbound lead generation campaigns. 

Convergys relationship management solutions are based on innovative, successful approaches honed over many years of experience working with leading retail clients.  With deep customer experience and unequaled operational expertise, Convergys is uniquely qualified to identify and implement innovative sales and service solutions.  These solutions drive greater value from Convergys clients’ customer relationships by increasing store satisfaction, improving customer service differentiating a retailer’s brand, improving sales, and reducing costs.