Aspect Continues Global Unified Communications Deployment with Successful Implementation in European Headquarters

Stockley Park, UK – Aspect, a unified communications (UC) solutions provider, today announced the company’s European headquarters in Stockley Park, United Kingdom, has now completely migrated to Microsoft® Office Communications Server 2007 Release 2. The UK is Aspect’s first international location to roll out Office Communications Server for all voice and voicemail services, audio and Web conferencing, instant messaging (IM) and presence.

The office has eliminated its desk phones and retired its PBX for all employee peer-to-peer and corporate calling services. More than 105 employees work in the Stockley Park office and are using OCS. Stockley Park is the hub for Office Communications Server network activity for Aspect’s other European locations, including Germany and Italy. 

“Aspect is making a statement with our deployment in Stockley Park—that UC can successfully be deployed across the enterprise and across multinational organizations, leading to more productive employees and decreased operating costs,” said Mark King, senior vice president of sales in Europe and Africa, Aspect. “Since we’ve implemented Office Communications Server, conferencing and telephony costs have come down dramatically, especially since our employees interact daily with so many different regions. More companies in Europe and around the world are seeing the value in implementing Microsoft UC technology on a global scale, and can look to Aspect as a leader and a deployment expert in this space.”

When Aspect’s global OCS rollout is complete, a total of 20 offices will be running Office Communications Server 2007 R2. Since first implementing the software in the company’s global headquarters in Chelmsford, Mass. in February, Aspect has seen a number of positive actions and results, including:

• More than 222,862 calls have been placed using Office Communications Server.
• These calls have totaled more than 1,638,725 minutes.
• More than 2,774 federated IM sessions have taken place with contacts outside of Aspect.
• More than 15,051 conference calls have taken place with 814 minutes of application sharing across the enterprise.

 
Aspect will continue its global rollout of Office Communications Server  to more than 1,800 employees. The company’s deployment across North America and Europe will be completed by June, with the Asia Pacific region following in the second half of 2009.
 
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.