Collection Law Firm Uses IAT Dialing Technology to Offset Account Increase

Salt Lake City, Utah — The Oklahoma City office of Works & Lentz recently announced that they are keeping collections contacts and revenue up by using the CT Center dialing solutions from IAT to call between 8,000 – 10,000 accounts a day.

A collection law firm with two offices in Oklahoma, Works & Lentz has responded to an increase in the amount of accounts by using CT Center’s dialing technology to make up the difference.

“We’ve been able to utilize the dialer to work the additional files without increasing employee cost,” Kevin Cochran, Collection Manager, said. “You don’t have to pay the dialer a salary, but you still get the same amount of work.”

IAT, a Utah-based company founded in 1986, specializes in dialing technology for debt collections and related industries. They provide both on-site dialers and hosted solutions, with predictive dialing and IVR Messaging (broadcast messaging) capabilities.

Works & Lentz uses both predictive dialing and IVR Messaging. Both collection law firm offices began using IAT’s dialing technology in 1996 with their legacy dialer product, SmartDial. Cochran liked SmartDial, but he was even more impressed in 2002 with their upgraded system, CT Center. “I love CT Center even more, because it’s much quicker, more efficient and has improved my overall collections.”   

Cochran uses CT Center’s flexibility to meet his daily dialing needs. With PD, he can create a list for 10 account managers to use or just one. “CT Center allows me better control of what an account manager’s doing,” said Cochran. “I don’t have to worry about them not working hard because the dialer is going to make them work hard.”

“IAT’s goal is to help keep agents busy while they’re connected to the dialer,” Ray Fowler, IAT National Sales Manager, said. “Our dialer’s robust pacing, also known in the industry as an integrated ACD, uses sophisticated algorithms to determine how many calls to make for each agent—depending on hit rate, agent average talk time and wrap up time—in order to keep agents busy talking to live contacts. We’re pleased that our technology is helping Works & Lentz to be so successful.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment. By developing innovative and reliable products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801

About Works & Lentz
Works & Lentz, Inc. has gained the confidence, trust, and respect of its clients by establishing a reputation for integrity, professionalism, and proven results in the area of medical and retail collections.  The firm was founded in Oklahoma City, Oklahoma, by Wilton W. Works (1925-2004) and Harry A. Lentz, Jr., in the early summer of 1990.  Works & Lentz, Inc. is the sister firm to the law firm of Works, Lentz of Tulsa, Oklahoma, established in 1968.    We feel our approach to collections is unique in that it combines the professionalism of a law firm with effective computerized collection techniques, including skip tracing, call recording, predictive dialing, and interactive calling,  while maintaining our uncompromising principles as we grow.