Dawn has 17 years of receivables management experience in the healthcare marketplace, both in management with agencies as well as 7 years in a CBO environment with a large hospital system in Toledo, managing self-pay revenue of over $132M. She served on Catholic Healthcare Partner’s task force charged with reviewing CHP’s guidelines and practices for assisting the self-pay population. Dawn developed an internal Medicaid eligibility unit of 35 staff members. She implemented front-end strategies that took bad debt as a percent of gross revenue from over 5% down to 1.3% over a five-year period. Dawn has a degree from Heidelberg College in business administration with an emphasis on healthcare administration.