DialConnection Announces the Integration of DialIntelligence with Latitude?s Latest Release

Berlin, NJ – DialConnection, LLC, an international leader in providing contact center solutions, has announced the seamless integration of the All-Inclusive DialIntelligence Contact Center Solution with Latitude Version 8.x. The strategic partnership that DialConnection enjoys with Latitude provides for great working relationships between the two organizations, which allows for the delivery of more advanced integration of both solutions for clients.  

“Latitude offers their customers a best-in-class collection and recovery solution so it is a natural fit for the continued seamless integration between the two solutions as DialIntelligence is a best-in-class, all-inclusive contact center solution and the two solutions combined delivers one of the most robust solutions in the collection and recovery industry,” says Ed Fontaine, SVP of Contact Solutions and Marketing.

“DialConnection remains a leader in client driven contact solutions. Latitude is a leader in client driven collection and recovery solutions and continuing our integration with their solution delivers results to our mutual clients,” said David Sargent, Executive Vice President of Dial Connection.

“As a client-driven software organization our seamless integration with DialIntelligence provides clients the ability to improve both solutions as they see how their organization maximizes the integration. As clients use the solutions day in and day out they are the best people to help us make improvements,” said Carl Harkleroad, President of Latitude Software.

About DialConnection
DialConnection is an international leading provider of contact solutions for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industry since 1987. DialIntelligence is our complete Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power or Broadcast dialing, Call Blending, Call Recording, IntelligentCall a new feature which prioritizes inbound calls based on client supplied data such as consumer scoring models and routes calls based on agent skill sets, and IntelligentData, a new real-time dashboard providing reports or notifications on selected Key Performance Indicators to management through a user customized dashboard, email or directly to a mobile phone. For more information about DialConnection and its solutions visit, www.dialconnection.com 

About Latitude
Latitude Software was founded in 1997 and specializes in software and services for the debt collection and debt recovery industry. Latitude Software was founded with the principle of delivering unrestricted software and services that allow for independence — hence, the definition of “Latitude."

Latitude Software builds and provides solutions based on the experience of its founders, employees and, most importantly, its customers. Software solutions that Latitude Software builds and delivers use the latest Microsoft SQL Server database technology and are written using the latest .net development tools. Latitude Software services customers worldwide from our offices in Jacksonville Fla., Dallas, Atlanta and Philadelphia. For more information about Latitude Software visit, www.debtsoftware.com