Collection Training Institute, LLC powered by CSS Impact

Collection Training Institute, LLC once again has set the bar in the collection industry by being the first group based in the U.S. to start offering the sale of collection training school franchises in the India and Philippine call center communities.

Recent research has found that people in the call center communities would rather buy a business than a call center process these days if you make it affordable and keep things simple. This lead founders Michael Kolodin and Marty Halpern to create a business that would attract large call centers as well as the small business entrepaneur. The franchise package contains in depth comprehensive collection training manuals that cover A to Z collections, collections 101, FDCPA and FCRA as well as Continual ongoing educational updates, protected territories, 24 hour support along with a two week in person training session from expert collection call center trainer Michael Kolodin. This training will focus on knowledge, role playing and compliance. CTI will also be providing job placement services for graduating students if needed.

CTI’s now operating as Collection Training Institute LLC in the U.S. and has also been listed in India as an official India corporation under Collections Training Institute Pvt. Ltd. and has opened an office in Noida, India since April 2008. CTI already has existing call centers doing third party collections in India and their India office will be where most of the franchise training will take place.

Many centers will want to open their own collection training school to turn out a continual flow of certified, educated, compliant third party collectors for US collections. The certification will help the centers attract additional clientele says managing partner Michael Kolodin who also says that many centers will reduce their overhead and replace their already existing trainer or training team with a CTI collection training school franchise because it’s affordable and will save them money.

India partner Sandeep Bhatnagar will head the marketing team that will be contact most of the 250,000 call centers located in India and the Philippines to get the word out and coordinate the overseas sales. After three to six months, many of the prospective owners will look to add CTI’s third party collection call center end to end solution. This entails all of the CTI’s strategic vendor partners who provide the best practices and best in class vendor firms in the industry.

• Carl Brigante and Mark Beach of CSS Impact are the backbone of our network and provide the best software I have ever worked on in my 30 years in the industry,

• Nancy McLaughlin and Kevin Haire  of e Bureau showed me ways to handle and manage my data that very quickly translated into increased revenue,

• Jim Worman and Scott McCollum of Billing Tree makes taking payments easy and simple,

• Stephanie Kaster and Tanya Leo of PSC Info Group have shown me the best letter vendor customer service and support I’ve ever experienced,

• Darrin Bird and Robert Myers of Global Connect have really done a great job with the IVR message blasts. We’ve had excellent responses to our voice mail campaigns which resulted in increased revenue,

• Dial Connection’s Management Team of Michael Vesper, David Sargent and Ed Fontaine are the most knowledgeable guys I know when it comes to setting up strategic predictive collection campaigns,

• Steve Ruderman of Credit and Collections News has the best handle of what’s happening in the credit and collections industry and the best presentation,

• Tom Milana Jr of Trak America is handling thousands of accounts and millions of dollars of face value nationwide litigation and makes it look easy,

Collection Training Institute, LLC has additional projects in motion currently that will again continue to set the bar in the India and Philippines call center communities to be released in December 2009.

For additional information on Collection Training Institute d/b/a CTI Training Institute Pvt Ltd please contact Michael Kolodin at 386-446-9077 or  email to Michael.k@creditandcollections.org or please visit our website at www.creditandcollections.org.