PR - SER Acquires Stratetgic Communications

 
SER Solutions, Inc., a leading provider of contact management and speech analytics solutions, announced today that it has acquired Strategic Communications Systems (SCS), an innovator in technology for inbound, outbound and fully-blended customer contact centers. The acquisition of SCS will enable the company to further extend its product offering, delivering a more complete customer interaction management solution.

SCS, based outside of Chicago, has been providing contact management solutions since the early 1990s. Through its advanced technology, SCS offers a fully integrated software suite that enhances telephone systems and provides ACD, IVR, predictive dialing, email, recording, VoIP, and other advanced features to support the multimedia contact center. The solution analyzes and learns from call volume history, then adjusts communications systems immediately, allowing companies to manage calls, callers and information flow faster and more effectively. As a result, contact centers ensure a positive and consistent customer experience while operating more profitably.

“This is an important step forward in the company’s strategic vision to further evolve SER,” said Joe Licata, President & CEO, SER Solutions, Inc. “Our decision to purchase SCS demonstrates SER’s commitment to push ahead in its mission to deliver differentiated contact center software. We’re looking forward to combining the two companies to help customers gain the benefits of a complete customer interaction management solution and to expand the company’s market reach, expertise and value in the contact center industry. Furthermore, we’re pleased to complement SCS’s impressive group of customers with the SER base.”