IAT Provides Customers with New Tool to Motivate Collection Agents

Lazy agents can hide no longer. After customers clamored for a real-time tool to motivate agents and impress clients, IAT created and just launched Display Center. It takes agent work-flow information generated from CT Center, IAT’s site-premised dialing solution, and shows it on wall-mounted monitors where everyone can see it.

IAT, a leading provider of communications technology for the collections industry, pays attention to customer requests and develops products around wants and needs. “Customers needed a more visible real-time tool to motivate agents and impress clients with eye-candy when they visited the agency,” Randy Cooper, IAT Senior Vice President, said. “Display Center’s a great tool because everyone can see what’s happening on the dialer right then – the client’s impressed with overall productivity and the agents work harder, so they won’t appear lazy.”

Charlie O’Hare, Vice President of Operations at Credit Management Company, already recognizes the benefit of using Display Center at his agency. “We constantly use Display Center to show our collectors who is logged into the phone system and predictive dialer. We also display the number of calls made and remaining on our IC outbound list. Daily, we add informational messages and display them for the entire office to view.”
 
Display Center also rotates web pages, documents created within the Display Center program and other HTML formatted documents created elsewhere. Each screen can be placed within a sequence of pages to display. Dynamic pages can be programmed to automatically refresh, so the data is the most up-to-date. If multiple monitors are used, the information displayed can be the same or different for each monitor. Also, Display Center can be programmed to show specific sets of screens for certain times of the day – for instance, a traffic report website right before quitting time or contest announcements/reminders at lunch.

As an add-on product to CT Center, Display Center must be run through CT Center. Developers are already working on making Display Center even more effective for customers in their quest to motivate agents to work harder.

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com.