Collection Agency Uses IAT Dialing Technology to Keep Collections Revenue Steady and Stay Competitive

Salt Lake City — Family-owned collection agency, Mid-America ACB, recently announced the company is keeping their collection revenue steady and experiencing an influx of new clients by using IAT’s CT Center dialing technology.

Mid-America ACB, located in Joplin, MO began collecting debt in 1974 with a rented typewriter, a rented cash register and two employees – a husband and wife. When Mike Bower joined his parents’ business as Vice President, he immediately began investigating dialing technology as a way to revolutionize their collection process. At the end of 2008, the agency installed CT Center to make their agents more productive and maintain the agency’s competitive edge. Now, with about 14 agents, the agency continues to keep the revenue steady and is adding more clients.

“I’m the sales person for our company,” said Bower. “The companies I talk to are laying people off left and right, and they can’t believe we’re still collecting money. We are getting more clients calling; even the little guys are coming around.” Mid-America collects mostly medical debt, but they also have a smattering of other accounts, including flower shops, locksmiths and fitness clubs. “Before we had the dialer, we were lucky to make 900 calls a day. Now, we’re making 3,000 – 5,000 a day.”

IAT, a Utah-based company founded in 1986, specializes in dialing technology for the collection industry and provides both site-premised dialers and hosted solutions, with predictive dialing and IVR Messaging (broadcast messaging) capabilities. CT Center, IAT’s site-premised product, combines both Predictive Dialing (PD) and Interactive Communications (IC) modules on a single Windows®-based platform. Mid-America ACB uses both PD and IC (IVR Messaging) in the agency.

The agency’s dialing technology success increased dramatically after Bower attended IAT’s recent User Conference. Among other ideas he took away, Bower learned an effective technique for using PD and IC together. “Now, we’re running IC lower balances to higher balances and PD higher balances to lower,” said Bower. “We’ve been getting very, very good results from that.”

“CT Center combines PD and IC on a single platform, so it’s easy to run both kinds of campaigns simultaneously,” Ray Fowler, IAT National Sales Manager, said. “IAT encourages customers to use predictive dialing to contact higher balances, so their agents can spend time talking to the most lucrative accounts. Then, they can put lower balances on IVR Messaging, where people can request to transfer to an agent or pay using check or credit card after being prompted by a payment dialogue.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing innovative and reliable products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801

About Mid-America Accounts Control Bureau (ACB), Inc  
Mid-America Accounts Control Bureau, Inc. is dedicated to helping their clients recover more of their receivables at the lowest possible cost.  A Consumer Collection Agency in Joplin, Missouri, since 1974, they have developed a full range of innovative and effective rate packages to appeal to everyone with a collection need. Mid-America ACB works to maintain a more sound financial structure for their clients. Their employees are constantly updated on the latest changes in collection laws and are monitored to assure the most effective collecting methods are used. To learn more about Mid-America ACB, please call 800.280.7470 or visit www.midamcollect.com.