LiveVox Launches Real Time Promise-to-Pay Tracking for Collectors

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced that the latest free upgrade of its product gives users the ability to track promises to pay in real time, arming its customers with the ability to determine in real time the ROI on any given campaign.  

With this release, LiveVox now delivers all meaningful campaign cost, efficiency, agent productivity and ROI metrics from a single dashboard. Promise to pay metrics have increasingly become a strong gauge of campaign success because agencies no longer must wait for consumers to mail payments. Electronic payments allow payment promises to more quickly translate into revenue.

“Today, most payments are handled through ACH, check-by-phone and credit cards, and are as close as you can get real-time visibility into total dollars collected,” said John McNamara, Chief Marketing Officer of LiveVox. “With LiveVox, organizations have the data needed to rapidly adjust campaign strategies to survive a tough collection environment. Collections may include a big river of activity, but the real stream to focus on is Contact to RPC to Promise. That’s where the real action happens.”  

LiveVox can deliver real-time promise-to-pay tracking due to its integrated ACD. Through call routing and result codes, LiveVox knows what happens through the entire lifecycle of the call. Hosted broadcast providers, who lack an ACD, can give their clients no insights into the most meaningful aspects of the collection industry — true, validated right party connects and exact, instantaneous dollars collected. Traditional premised dialers give visibility through the entire process, but wrestling together the data elements to calculate ROI are notoriously difficult.  

“Today’s economic environment is too challenging to wait for critical campaign efficiency and ROI measurements,” said Louis Summe, Chief Executive Officer, LiveVox. “LiveVox is the only fully hosted dialing provider with an integrated ACD that allows us to deliver crucial features, such as Promise tracking, Skills Based Routing, QuickTrace and SmarMessage for the collection industry. As precious as capital is now, technology must be able to prove ROI to stay viable.”

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.