RAB Implements Ontario Systems' Hosted Telephony Platform

Memphis-based Regional Adjustment Bureau announced the implementation of Ontario Systems Verified Contacts On-Demand today. Verified Contacts On-Demand is Ontario Systems’ first Software-as-a-Service module, with many more to come.

This hosted solution offers RAB complete integration, eliminating the upload/download process required with other vendors. It provides all the benefits of a "pay-as-you-go" model while ensuring FOTI compliance, following the American Collectors Association recommendations.

RAB has realized significant savings by using Ontario Systems’ Verified Contacts On-Demand. Beyond saving 25 percent on the hard-dollar cost alone, RAB has realized a savings in labor costs as a result of having fully integrated solution. These savings are in addition to the already aggressive pricing offered by Ontario Systems.

When RAB decided to implement hosted telephony products, it chose Ontario Systems. And Ontario Systems seized the opportunity to partner with a long-time client to extend its telephony product line to include a SaaS environment. Ongoing collaboration between the long-time partners is producing outstanding results for RAB.

Initially, Ontario Systems is focusing on its Verified Contacts voice broadcasting system. It is offered through a single, secure hosted platform. Choosing Verified Contacts On-Demand enables RAB to provide greater service at a lower cost – and grow its operation at the same time.

"As the industry leader in accounts receivable management solutions, Ontario Systems realizes our role in providing our customers with software solutions that give them a competitive edge. With the software development industry now widely offering the SaaS model as an alternative to the traditional product-licensed model, Ontario Systems’ desire is to be an example for successfully managing this sea of change. We greatly appreciate our partnership with RAB and have enjoyed seeing the fruits of that relationship blossom into a hosted solution that provides both RAB and future partners with the greatest return possible on their investment," says Steve Blount, director of SaaS sales and marketing, Ontario Systems.

Echoing and amplifying this sentiment, Greg Eberly, RAB’s special projects manager said, "We chose Ontario Systems’ Verified Contacts On-Demand product because we knew Ontario Systems would make a successful implementation a very high priority, we knew that Ontario Systems would be very sensitive to any production downtime, and we understood the value of the tight integration built into the core application with the call center solutions."

The complete case study, including early results from RAB, is available online.

About Regional Adjustment Bureau
Founded in 1971, RAB is an industry leader and the largest privately owned collection agency in the Mid-South. With quality teamwork among managers, trainers and collectors and the latest computer technology, RAB has become a trusted collection source for many national clients.

About Ontario Systems, LLC
Ontario Systems provides debt collection software to organizations that manage large volumes of accounts receivables. These include hospitals, collection agencies, collection attorneys and bankcard issuers. As the largest provider of receivables management products, including the Artiva, FACS and Guaranteed Contacts systems, Ontario Systems is recognized throughout the industry as the leader in technology and customer service. With operations in Indiana and Ohio, it is a privately held company headquartered in Muncie, Ind. For more information, visit www.ontariosystems.com.