PR - South African Finance Company Strengthens Collections with PCS

 
Bruma Finance, a leading microfinance organization in South Africa, has strengthened their collections operation with the PIC Collections System (PCS).

Bruma Finance is expanding rapidly and this new collections software is designed to enhance their collections processes and assist in their implementation of new policies and procedures to meet the requirements set out by the National Credit Act of 2007.

PCS will provide Bruma Finance with the flexibility required to continue expansion while reducing the overall costs of running their collections department. PCS has an intuitive user-interface that facilitate the training of collections personnel.

PCS combines industry best practices, leading-edge functionality and the superior aspects of several credit management systems into a single powerful and practical collections solution. PCS also drives collections results by combining business-controlled segmentation functionally, allocating appropriate, differentiated actions to individual customer profiles. The system therefore assures consistency across the board in terms of the handling of customers by collectors. In addition, the collector applies the company’s policy in accordance with managements business strategy.

Yaron Bernstein, Managing Director of Bruma Finance, comments, “Our new collections system had to be user-friendly, flexible and adaptable to our collections environment. PCS enables us to meet our objectives of managing, collecting and ultimately reducing customer debt. By consolidating our customer communications into a single database we can ensure that we take the right recovery action for the right customer, at the right time and we look forward to experiencing the full benefits of PCS.”

Stephen J. Leonard, Managing Director at PIC Solutions, adds, “This robust collections system is ideal for any collections environment and clients who have implemented our solution have reported improved collections performance and a significant reduction in consumer debt write-off.”