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Drug testing is a common requirement for many kinds of employment, even though most private employers are not required to test for alcohol or drug use.
Legal liability is where a lot of collection agencies can feel the need for drug testing. Collectors have access to sensitive consumer information; mistakes made while that collector is impaired can compound damages.
This Tool gathers together industry intelligence along with policies and procedures from insideARM members across a variety of debt industry verticals.
These documents can be useful in:
Get this, as well as policies, procedures, checklists, and peer connections by joining insideARM's Research Assistant.